Terms & Conditions
General Terms and Conditions
Freedom Running & Fitness ™ is operated and owned by Delaney Dawson.
In purchasing any services from Freedom Running & Fitness you confirm that only you will view the content provided to you and you shall not publish, or recreate any of the content provided to you, or share access with anyone else before, during, or after the period for which you’ve purchased these services. All rights are reserved.
Coaches
All services such, training plans, fitness programmes, support, mentoring, guidance, and exercise sessions provided by Freedom Running & Fitness are delivered by an experienced and licenced coach in running fitness. By exception, if Delaney Dawson is unavailable to deliver a service, then Freedom Running and Fitness reserves the right to arrange for a substitute licenced coach with equivalent coaching methods to deliver services to you.
Appointments
If you are unable to attend a scheduled appointment, including but not limited to meetings with your coach,121 training sessions, or group classes, you must notify Delaney by email to info@freedomrunfit.com or by telephone, SMS, or WhatsApp message to +44 7307 331026 at least 24 hours before the scheduled start time of the appointment. If no notice is received or it is less than 24 hours before the scheduled start time, then it may not be possible to reschedule the appointment, and refunds will not be issued.
Cancellation of Services
If you purchase a package of three months’ services or more paid in full in advance, this may be paused once during the term of the package but must be resumed within 18 months. Please kindly note that refunds are considered in exceptional circumstances only.
Mentoring & Guidance
To ensure all clients receive the right level of support, mentoring services such as ‘Ask the Coach’ are designed to provide up to two hours of effort per month by your coach (excluding scheduled check-in calls), including the time taken to read messages, clarify your requests or queries, and to formulate and issue responses. If the volume and nature of your queries or requests exceeds this significantly or for multiple months then you will be notified of this and in extreme circumstances, the service may subsequently be limited to keep within the fair use limit.
Freedom Running & Fitness will aim to respond to your messages as soon as possible. The target service level is for responses to be issued be within 24hrs of receipt of your message at least 95% of the time, except for messages received on public holidays or weekends or after 5pm (UK time) on the day before a public holiday or weekend. You will be notified if your coach has planned absences so that alternative arrangements can be made to provide your coaching service.
Conduct
You will be treated with respect and professionalism in all interactions with Freedom Running & Fitness. Threatening or abusive behaviour of any kind will not be tolerated. Freedom Running & Fitness reserves the right to cancel services without refund and block further communications from any person behaving in a threatening or abusive manner to a coach, another client, or a member of the public, including but not limited to sending messages with inappropriate content.
Group Participation
Where services include access to group sessions, group messaging platforms, or online communities, you agree to the following:
You shall not use any group setting to promote, advertise, or sell any products or services without the prior written consent of Freedom Running & Fitness.
You shall not contact other participants outside of the group setting (including via direct message, email, or other platforms) without their prior consent.
You shall not solicit, attempt to solicit, or knowingly accept business from any other participant for coaching or related services that are the same as or similar to those offered by Freedom Running & Fitness, during your participation in the services and for a period of 12 months following the end of your participation.
You shall not provide coaching, training plans, or medical or health-related advice to other participants within the group setting.
Freedom Running & Fitness reserves the right to remove you from any group session, messaging platform, or community where these terms are not complied with.
By agreeing to these terms and conditions you confirm that you have read and fully accept this Medical Disclaimer:
Freedom Running & Fitness offers a range of physical exercise programmes and guidance. As with all fitness and exercise programmes, when using a training plan or guidance provided to you, you need to use your common sense. To reduce and avoid injury, it is recommended that you check with your doctor before beginning any fitness programme.
By performing any fitness exercises without supervision, you are performing them at your own risk. To the fullest extent permitted by law, Freedom Running & Fitness will not be responsible or liable for any injury or harm you sustain as a result of this fitness programme, guidance provided, online fitness videos or information shared through any of the services provided. This includes but is not limited to verbal guidance, emails, videos, text, and WhatsApp messages.
All training plans and instruction provided by Freedom Running & Fitness follow approved methods, designed to help you to safely achieve your running and fitness goals. By purchasing services from Freedom Running & Fitness, you confirm that you recognise that exercise requires physical exertion, which may be strenuous and may cause physical injury, and that you are fully aware of the risks and hazards involved.
All plans and guidance are provided by Freedom Running & Fitness based on the information you provide and approved coaching methods. By purchasing services from Freedom Running & Fitness, you confirm that you will not undertake any physical activity that you are concerned about or that causes pain, and that if you require any adaptations or clarifications, you will notify your coach at the earliest opportunity.
You represent and warrant that, so far as you are aware, you have no medical condition which would prevent your full participation in a fitness training programme. You confirm that you will not participate in exercise if you develop new feelings of pain, feel unusual muscle weakness, feel dizzy, have chest pain or other sudden symptoms. You understand that you must stop immediately if any of these symptoms develop whilst exercising.
You understand that all information provided by Freedom Running & Fitness is based on professional opinion and is not intended to substitute medical advice. You agree to contact your doctor or relevant medical professional if you require medical advice in relation to any services provided by Freedom Running & Fitness.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
To the fullest extent permitted by law, you agree not to bring any claim against Delaney Dawson or other fitness professionals contributing to Freedom Running & Fitness in respect of any loss or injury arising from your participation in the services, except where such liability cannot be excluded by law.
To the fullest extent permitted by law, Freedom Running & Fitness shall not be liable for any indirect or consequential loss, including but not limited to loss of income, loss of opportunity, or loss of enjoyment arising out of or in connection with the services provided.
Subject to the above, the total liability of Freedom Running & Fitness in respect of any claim arising out of or in connection with the services shall be limited to the total amount paid by you for the services in the preceding three months.
You confirm that you have read and understood the above terms.
You confirm that you voluntarily agree to the terms and conditions stated above under your own free will.
If you have any questions, please contact Delaney by email to info@freedomrunfit.com